Effective date: 2026-08-20
Welcome to SAGOR Mobility. When you use SAGOR Mobility's website (www.sagor.app) or any of our mobile applications—including the SAGOR Passenger App, Smart Parent App, Smart SAGOR Driver App, and Smart SAGOR Manager App—we want you to understand what personal data we collect from you and how we use it. This policy explains how we collect, safeguard, and disclose information that results from your use of our Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement”).
We collect several different types of information for various purposes to provide and improve our Service across all our application platforms.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may also collect information that your browser or mobile device sends whenever you visit our Service or access it by or through any device (“Usage Data”).
This Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), operating system, application version, diagnostic logs, device model, unique device identifiers, time and date of access, time spent on application features, and other technical diagnostic data.
We may use and store information about your contact details (such as Email ID and contact numbers from your contact list) if you give us permission to do so. We use this data to provide features of our Service, such as passenger sharing, emergency contacts, or invitations, and to improve and customize our Service.
We may access your device's camera, gallery, or storage to upload images, documents, or files if you give us permission to do so. We use this data to support features such as profile photo management, account verification, driver documentation, or customer support ticket attachments.
We may use and store information about your precise or approximate location if you give us permission to do so (“Location Data”). We use this data to provide core features of our Service—including identifying pickup/drop-off points, continuous background/foreground vehicle tracking for active driver shifts, live route updates for parents, and fleet management for managers. You can enable or disable location services at any time via your device settings, though certain dependent features may not function properly without location permissions.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Examples of Cookies we use:
While using our Service, we may also collect additional relevant details such as employment/driver agreement documentation, vehicle information, commercial/office locations, telephone numbers, and corporate account details.
SAGOR Mobility uses the collected data for various purposes:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen security, improve functionality, or meet legal retention mandates.
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.
If you are using our Service within the State of Kuwait or other regions, please note that we process and store data on secure cloud infrastructure that may operate internationally. Your consent to this Privacy Policy represents your agreement to that transfer. SAGOR Mobility takes all steps reasonably necessary to ensure your data is treated securely in accordance with this policy.
We may disclose personal information that we collect or you provide under the following circumstances:
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by applicable laws in Kuwait or in response to valid requests by public authorities or court orders.
If SAGOR Mobility or its subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction.
We may also disclose your information:
We implement technical and organizational security measures—including data encryption, secure authentication, key management, and access controls—to protect data against unauthorized access or corruption across all applications. However, no electronic transmission or storage system can be guaranteed to be 100% secure.
Depending on your location and subject to applicable privacy laws (such as GDPR where applicable), you may have rights regarding your Personal Data, including:
To exercise any of these rights, or to request account deletion, please contact us at [email protected]. Please note that we may verify your identity before responding to such requests, and certain data may be retained as required by law or for legitimate operational security.
We employ third-party companies and individuals to facilitate our Service (“Service Providers”), render infrastructure/hosting services, handle SMS/communications, or assist us in analyzing platform usage. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor, log diagnostic performance, and analyze the use of our applications and website.
We may use third-party Service Providers to automate development, deployment, and testing processes for our application suite.
We provide paid products and services within the Service. We use third-party payment processing services and do not store or collect complete payment card details directly on our servers.
Your payment data is provided directly to authorized third-party payment processors whose use of your personal information is governed by their respective privacy policies. These processors adhere to PCI-DSS security standards to ensure secure handling of financial information.
Our Service may contain links to external sites not operated by us. If you click a third-party link, you will be directed to that party’s site. We strongly advise you to review the Privacy Policy of every site you visit. SAGOR Mobility has no control over third-party content or privacy practices.
Services such as the Smart Parent App are designed for management by parents or legal guardians. We do not knowingly collect Personal Data directly from children under 18 without verifiable parental consent. If you become aware that a child has provided us with Personal Data without parental authorization, please contact us at [email protected] so we can take immediate corrective action.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective date” at the top. Where appropriate, notice will be provided via email or a prominent notification within our mobile applications.
Company: SAGOR Mobility
Commercial Registration (CR): 548727
Country: State of Kuwait
Website: www.sagor.app
Contact Email: [email protected]